JD Power is known for ranking the best and worst when it comes to anything from cars to patio doors.
That includes airlines as well.
The firm just released its rankings for the most satisfying airlines in both the traditional and low cost sectors. Some of them may surprise you.
The rankings were attributed to seven key areas of the airline experience on a scale from one to five, one being the worst, five the best.
Since these are also for the year ending in 2011, Continental, which is now assimilated with United, and AirTran, which has been purchased by Southwest, were included. It'll be interesting to see how these mergers change the rankings next year.
JD Power Winner, Best Traditional Airline: Alaska Airlines/Horizon Air
Reservation Experience: 5
Check-In Experience: 5
Boarding Experience: 5
Aircraft Experience: 4
Staff Experience: 5
Service Experience: 4
Cost and Fee Experience: 4
OVERALL: 5
Runner Up: Air Canada
Reservation Experience: 2
Check-In Experience: 3
Boarding Experience: 4
Aircraft Experience: 5
Staff Experience: 4
Service Experience: 5
Cost and Fee Experience: 5
OVERALL: 5
Third: Delta Airlines
Reservation Experience: 4
Check-In Experience: 4
Boarding Experience: 4
Aircraft Experience: 3
Staff Experience: 4
Service Experience: 4
Cost and Fee Experience: 4
OVERALL:4
See the rest of the story at Business Insider
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